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# Diagnose a Mammoth problem and contact support

> Run Mammoth's quick diagnostic checklist: check platform status, the Activity Log, error indicators and permissions, handle emergencies, and contact support.

Run these checks before you open a specific guide: they resolve many common issues. If the problem remains, email [support@mammoth.io](mailto:support@mammoth.io) or open the support chat from the sidebar. The checklist is for anyone who builds pipelines, connections, automations or dashboards.

## Run a quick diagnostic checklist

1. **Check platform status.** Visit <https://status.mammoth.io> for active incidents or degraded services.
2. **Check the Activity Log.** Open **Monitor** → **Activity Log** for your project or workspace to see who changed what and when. It records changes, not errors (see [below](#what-the-activity-log-records-and-what-it-doesnt)).
3. **Look for error indicators.** A pipeline error shows a **This pipeline has errors** banner. A failed automation shows an **Error** status, with the failure in **Last run result**. A failing connection shows **Error** on the **Connections** page. **Monitor** → **Needs Attention** gathers errors for the project. None of these appear in the Activity Log.
4. **Try a hard refresh.** Press `Ctrl+Shift+R` (Windows/Linux) or `Cmd+Shift+R` (Mac) to bypass the browser cache.
5. **Check your permissions.** Confirm your project role allows the action. See [Members, roles and custom roles](https://mammoth.io/docs/learn/workspace/members-and-roles/).

## What the Activity Log records and what it doesn't

| Records | Doesn't record |
| --- | --- |
| Dataset create, edit, rename and delete events | Connection authentication failures (expired tokens, invalid credentials) |
| Combine, replace and duplicate dataset operations | Pipeline task-level errors (individual task failures within a pipeline) |
| Pipeline task changes | Schema mismatch errors during data import |
| Connection changes | |
| Automation edits, and batches being suspended or resumed | |
| Workspace invitations and two-factor enforcement changes | |
| Dashboard publish, unpublish, share, access and export events | |
| Moving items to Trash and restoring them | |

For errors, check the indicators on the affected connection, pipeline or automation. See [Activity log](https://mammoth.io/docs/learn/automate/activity-log/) for the full list of events.

## What to do in an emergency

| Situation | Action |
| --- | --- |
| Platform outage or degraded service | Check <https://status.mammoth.io> |
| Data emergency: you need help now | Email [support@mammoth.io](mailto:support@mammoth.io) with your workspace ID and a description |
| You're locked out of your account | Email [support@mammoth.io](mailto:support@mammoth.io) with your user email and workspace name |
| You suspect data corruption | Suspend your scheduled automations immediately, then contact [support@mammoth.io](mailto:support@mammoth.io) |

After a failed automation, fix the root cause of the data or authentication failure first, then use **Run now** on the automation.

## Contact Mammoth support

Email [support@mammoth.io](mailto:support@mammoth.io) with your workspace name, the feature area (connection, pipeline, dashboard), the steps to reproduce the issue, and any error messages. You can also open the support chat from the sidebar.

![In-app support chat window opened from the sidebar, with a Send us a message button](https://mammoth.io/docs/images/20260428_141126_Screenshot2026-04-27110606.webp)

## Refresh more often than your plan allows

How often an automation can run depends on your plan. See [Schedules and triggers](https://mammoth.io/docs/learn/automate/schedules-and-triggers/) for the options and [Limits and quotas](https://mammoth.io/docs/learn/help/limits/#shortest-schedule-interval-by-plan) for each plan's shortest interval. A Workspace Owner can change the plan to refresh more often.

## Related

- [Fix a failing step](https://mammoth.io/docs/learn/clean-and-shape/fix-a-failing-step/): fix a red pipeline task, from missing columns to join problems.
- [Fix dashboard problems](https://mammoth.io/docs/learn/dashboards/troubleshooting/): blank dashboards, stale data, AI build failures and share links.
- [Data quality report](https://mammoth.io/docs/learn/explore/data-quality/): the six DAMA dimensions and fixes for duplicates, missing values and outliers.
- [Error messages](https://mammoth.io/docs/learn/help/errors/): what each on-screen message means.

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Source: https://mammoth.io/docs/learn/help/diagnose.md · Updated: 2026-11-08