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# Dashboard sign-in, password and embed error screens

> What a viewer sees before a shared Mammoth dashboard opens: the password and sign-in screens, no access, unavailable boards and embed error messages.
>
> Applies to: Where: The dashboard's share link or embed, from the viewer's side

Before a shared dashboard opens, a viewer may meet a password screen, a sign-in screen or an error. Which one depends on the link's **Access** setting and on whether the board is still published. Owners set access in the **Share** panel (see [Publish and share a dashboard](https://mammoth.io/docs/learn/share-and-export/share-a-dashboard/)); this page shows each screen from the viewer's side.

## Open a password-protected dashboard

A board shared as **Anyone with the link and password** opens on an unlock screen: "This dashboard is password protected", "Enter the password the owner shared with you to view this dashboard.", a password field with **Show** / **Hide**, and **View dashboard**.

| Message | What it means |
| --- | --- |
| "Wrong password" | The password doesn't match. Ask the owner for the current one; it may have been changed |
| "Too many attempts, try again in a few minutes" | Too many wrong tries in a row. Wait, then try again |
| "Couldn't unlock the dashboard. Try again." | Something else failed. Try again |

## Open a dashboard that needs sign-in

A board shared as **Sign-in required** asks a signed-out visitor to sign in: "Sign in to view this dashboard", "This dashboard is shared with specific people. Sign in to view it." and a **Sign in** button.

After signing in, someone without access sees "You don't have access to this dashboard" and "Ask the person who shared it with you to share it again." They may be signed in with a different account from the one you invited: the account menu has **Use a different account** (see [The viewer board bar](https://mammoth.io/docs/learn/share-and-export/what-viewers-see/#the-viewer-board-bar)).

## When a dashboard isn't available

If the board was unpublished or the link is wrong, viewers see "This dashboard isn't available" and "This dashboard may have been unpublished, or the link may be incorrect." A board that goes offline while open reads "This dashboard is no longer available." Republishing brings the same link back.

## What readers see in an embedded dashboard

An embedded board renders inside the host page and, with the auto-height script, grows to fit. Readers don't sign in. They see the whole board, one page or one chart, in the theme the author chose. If the embed can't show:

| Message | What it means |
| --- | --- |
| "This report isn't available." / "It was unpublished, or the link was revoked." | The board was unpublished, or this site was removed |
| "This dashboard could not be loaded." / "Try again in a moment." | A temporary failure |
| "This session has ended." / "Reload the page to continue." | The viewer's session ran out. Reloading starts a new one |
| "This embed needs a newer viewer." | The page holds an old snippet. Reload the page that holds it |
| "This report isn't available right now." / "Check back shortly, or ask whoever added it to this page." | A setup problem on the host site, such as a wrong key or token. The exact reason goes to the host page, not the reader |

If the page can't run scripts, the snippet shows a plain block with the board's title and link. For public boards without row-level security, it includes the headline numbers.

## "This dashboard can't be shown inside another site"

The share link is for opening in a browser, not for framing. If someone puts the plain share link (not an embed snippet) in a frame on another site, readers see "This dashboard can't be shown inside another site." with **Open in Mammoth**, which opens the board in its own tab. To show a board inside a page, use the **Embed** tab. See [Embedding](https://mammoth.io/docs/build/embedding/).

## Related

- [What viewers see](https://mammoth.io/docs/learn/share-and-export/what-viewers-see/): the board, filters and chart actions.
- [Publish and share a dashboard](https://mammoth.io/docs/learn/share-and-export/share-a-dashboard/): set the access these screens follow.
- [Row-level security](https://mammoth.io/docs/learn/share-and-export/row-level-security/): why two viewers see different numbers.
- [Collections](https://mammoth.io/docs/learn/share-and-export/collections/): groups of dashboards in **Shared with you**.

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Source: https://mammoth.io/docs/learn/share-and-export/viewer-access-messages.md · Updated: 2026-11-08