Security¶

Reset your passwords and use two-factor authentication to enhance your account security.

Reset Passwords¶

If you have forgotten your account password, you can always reset your password.

To do this:

Click on Forgot password? on the login page

Enter your registered email address and click on Send; you will receive the link to reset your password in your inbox

Fig. 158 Reset password confirmation¶

Click on the link, enter a new strong password, confirm the password and hit sign in.

Fig. 159 Resetting password in app¶

You can also reset your password from the app settings.

Navigate to Workspace > Settings > Security
Click on ‘Reset your login password’
Enter your old password
Enter a new password and confirm it.

Fig. 160 Resetting password in app¶

Note

Passwords that use alphabets (UPPERCASE & lowercase), numbers, and symbols and are 8-14 characters long are tougher to crack. Enhance your account’s security by choosing a strong password.
Use of the last 12 passwords is restricted on password resets. Users cannot use the last 12 passwords.

Two-factor authentication¶

Add Two-factor authentication (2FA) to secure your account even further.

To set up 2FA:

Go to Settings > Security

Click on Set up under Two-factor authentication

Fig. 161 Setting two-factor authentication¶

It will open a new page with a QR code

Scan the QR code with your authenticator app and enter the OTP

Fig. 162 Scanning QR code with authenticator app¶

Enter the device name if you want

And click on Submit.

Note

Once you start the process, you must finish the 2FA process before you can re-login to your account.
Currently, there is no way to remove 2FA from the app. You can contact support if you need to remove this in any case.