Rethink enhances their customer engagement strategy

Rethink provides cloud-based treatment tools, training, and clinical support for people with developmental disabilities and their caregivers.


Their clients include leading organisations in behavioural health, employee benefits, and education. Rethink wanted a timely and seamless approach to measuring customer engagement across all touch-points.

80%

Reduction in time spent on data preparation


Challenges

Multiple incompatible sources of customer data

Constantly changing data required days of preparation time before analysis or insight development

Empowering the (non-technical) data owner to modify business rules and manage the data flow

Mammoth Solution

Mammoth's ability to experiment, automate, and create powerful data flows, without any engineering effort.

The key benefits included:

Consolidation of incompatible sources in a quick and easy way

Data discovery tools to assist in creating transformation rules

Key outcomes

Rethink moved from a manual, repetitive workflow that took days, to an automated process where advanced insights could be generated in minutes and with more frequency.

Some key outcomes:

Adding more data sources, which provided a deeper level of engagement

IT resources freed up from constant data requests to focus on regular engineering initiatives

“Before Mammoth, collecting and preparing customer engagement data was a manual, error-prone process that took more than a full day before analysis could even begin. Now, Mammoth does that heavy lifting we can focus on improving our engagement strategy."

Ken Blau

Financial & Data Analytics

$120K

savings annually

100%

automation in reporting


“Before Mammoth, collecting and preparing customer engagement data was a manual, error-prone process that took more than a full day before analysis could even begin.


Now, Mammoth does that heavy lifting we can focus on improving our engagement strategy.”

Ken Blau

Financial & Data Analytics