Rethink enhances their customer engagement strategy
Rethink provides cloud-based treatment tools, training, and clinical support for people with developmental disabilities and their caregivers.
Their clients include leading organisations in behavioural health, employee benefits, and education. Rethink wanted a timely and seamless approach to measuring customer engagement across all touch-points.
80%
Reduction in time spent on data preparation
The Rethink team has been able to make a competitive shift from data preparation (cleaning and consolidating data) into focusing on developing and responding to insights.
Challenges
Multiple incompatible sources of customer data
Constantly changing data required days of preparation time before analysis or insight development
Empowering the (non-technical) data owner to modify business rules and manage the data flow
Mammoth Solution
Mammoth's ability to experiment, automate, and create powerful data flows, without any engineering effort.
The key benefits included:
Consolidation of incompatible sources in a quick and easy way
Data discovery tools to assist in creating transformation rules
Key outcomes
Rethink moved from a manual, repetitive workflow that took days, to an automated process where advanced insights could be generated in minutes and with more frequency.
Some key outcomes:
Adding more data sources, which provided a deeper level of engagement
IT resources freed up from constant data requests to focus on regular engineering initiatives
“Before Mammoth, collecting and preparing customer engagement data was a manual, error-prone process that took more than a full day before analysis could even begin. Now, Mammoth does that heavy lifting we can focus on improving our engagement strategy."
Ken Blau
Financial & Data Analytics
$120K
savings annually
100%
automation in reporting
Inspired Learning Group's new data-driven decision making isn't just for management, it is for the entire staff.
“Before Mammoth, collecting and preparing customer engagement data was a manual, error-prone process that took more than a full day before analysis could even begin.
Now, Mammoth does that heavy lifting we can focus on improving our engagement strategy.”
Ken Blau
Financial & Data Analytics
