Free template

Customer support dashboard examples: free template

A free, ready-made customer support dashboard: tickets created and solved, median first reply time, median resolution time and CSAT, by month and channel. Export your tickets from Zendesk, Freshdesk, Intercom or any help desk, paste the template into Mammoth, and get the same dashboard on your own data.

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The template: paste this into Mammoth

Customer support dashboard from a help desk ticket export: tickets created, tickets solved, median first reply time in hours, median full resolution time in hours, satisfaction score (good ratings over good plus bad) and replies per ticket as KPIs, tickets created by month, tickets by channel, and median first reply time by channel

your help desk dashboard built in Mammoth, showing Tickets created, Tickets solved, Median first reply, Median resolution, Satisfaction (CSAT), Average replies per ticket

The dashboard Mammoth built from that sentence, on sample data.Open the live dashboard →

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What is a customer support dashboard?

A customer support dashboard shows how your support team is doing, with the numbers and charts already chosen. This one reads a ticket export from your help desk: upload it and it fills in with tickets created and solved, median first reply and resolution times and customer satisfaction, by month and channel.

What's on it

What's in the customer support dashboard template

Six numbers at the top and three charts below them.

Six numbers at the top

your help desk dashboard: Tickets created, Tickets solved, Median first reply, Median resolution, Satisfaction (CSAT), Average replies per ticket

Tickets created: New tickets in the period.
Tickets solved: Tickets marked solved.
Median first reply: Half of tickets got a first reply faster than this.
Median resolution: Half of solved tickets were closed faster than this.
Satisfaction (CSAT): Good ratings ÷ good plus bad ratings.
Average replies per ticket: Agent replies on an average ticket.

Tickets created by month

New tickets each month.

Tickets by channel

Tickets from each channel: email, web form, chat and phone.

Median first reply by channel

How fast each channel gets a first reply, slowest first.

How it works

How to use this customer support dashboard template

Step 1
Export from your help desk
Export your data from your help desk as a CSV or Excel file and upload it to Mammoth.
Step 2
Paste the template
Copy the sentence at the top of this page into Mammoth. It builds the same dashboard from your data.
Step 3
Share or schedule it
Share a link, or have it emailed every week. Viewers are free.

Compare

Customer Support Dashboard templates compared

This template in Mammoth, the reports built into your help desk, and a report built by hand in a spreadsheet from an export.

Mammoth template

For a support dashboard from any help desk, next to your order or CRM data.

✓Ready-made template
~FreeFree plan for uploaded files
✓Order or CRM data in the same dashboard
✓Share a link anyone can open
~Updates itselfUpload a new export

Your help desk's reports

For reporting inside your help desk, for people with a login.

~Ready-made templatePrebuilt dashboards
~FreeIncluded; more on higher plans
✕Order or CRM data in the same dashboard
✕Share a link anyone can open
✓Updates itself

Spreadsheet from an export

For a one-off look at the numbers.

✕Ready-made template
✓Free
~Order or CRM data in the same dashboardPasted in by hand
~Share a link anyone can openSend the file
✕Updates itself

customer support dashboard template questions

What should a customer support dashboard include?

Tickets created and solved, first reply time, resolution time and customer satisfaction at the top, then tickets by month, tickets by channel and reply times by channel. Add backlog or tickets by topic when you need to find out why a number moved.

Which help desks does it work with?

Any help desk that exports tickets with a created date, status, channel, reply times and a satisfaction rating, including Zendesk, Freshdesk, Intercom and Help Scout. The sample data here is shaped like a Zendesk export. If your columns have different names, ask Mammoth to use yours.

Why median and not average reply time?

A few tickets that wait days pull an average up, so it describes almost no one. The median is the time half of tickets beat, which is closer to what a customer experienced.

How do I use this customer support dashboard template?

Export your data from your help desk as a CSV or Excel file and upload it to Mammoth. Then paste the template sentence from the top of this page. Mammoth builds the same numbers and charts from your data.

Is the template free?

Yes. The template is free to copy, and building it from an uploaded help desk ticket export works on Mammoth's free plan.

Can I change the template?

Yes. Ask for the change in plain words, such as "add clicks by device" or "show last month only", and Mammoth updates the dashboard.

Can Mammoth connect to Zendesk, Intercom and Help Scout directly?

Not with a ready-made connector, so this template reads an export. Upload a new help desk ticket export when you want the numbers brought up to date.

Can I combine Zendesk, Intercom and Help Scout with other sources?

Yes. Upload the help desk ticket export and connect GA4, an ad account or a CRM alongside it, join them in Mammoth, and build one dashboard across all of them.

Can I share it with clients?

Yes. Share a link or have it emailed on a schedule, and viewers are free on every plan. On the Mammoth Pro plan you can put your own logo and domain on it.

Is the data on this page real?

No. It is sample data for an invented brand, in the same columns a help desk ticket export uses. The dashboard itself is real: it was built in Mammoth, and you can open it live.