Customer support tickets by category
“show zendesk tickets by category and week, with status Agrees when weekly tickets stay at 1 or less, Growing when a category reaches 2 or more in a week, and Open when that week still has open tickets”
Show Zendesk tickets export by category and week, with status Agrees when weekly tickets stay at 1 or less, Growing when a category reaches 2 or more in a week, and Open when that week still has open tickets.
What the agent built
1 step, each one an ordinary Mammoth step you can open and change.
- FileZendesk tickets exportCSV export · 40 rows
- StepCount tickets by category and weekStep 1
- ResultWeekly Ticket Categories34 rows · 14 flagged
- ScheduleRuns when you sayProposed
Checked on the sample files: every step ran, 34 rows came out.
- Download Zendesk tickets export sample (40 rows)Zendesk: Tickets > Export
What you get back
The result of that run, the rows to look at first.
| Category | Week | Status | Weekly tickets | Open tickets |
|---|---|---|---|---|
| billing | 2026-09-21 | Open | 1 | 1 |
| billing | 2026-10-05 | Open | 1 | 1 |
| billing | 2026-11-09 | Open | 2 | 1 |
| bug | 2026-10-05 | Open | 1 | 1 |
| bug | 2026-10-19 | Open | 1 | 1 |
| bug | 2026-11-02 | Open | 2 | 1 |
| bug | 2026-11-09 | Open | 2 | 2 |
| integration | 2026-10-12 | Open | 1 | 1 |
| integration | 2026-11-02 | Open | 2 | 1 |
| login | 2026-10-26 | Open | 1 | 1 |
| login | 2026-11-09 | Open | 1 | 1 |
| performance | 2026-10-26 | Open | 1 | 1 |
How do you count tickets by category and week and show which categories are growing?
Export your Zendesk tickets file and load it into Mammoth. Group tickets by category and week, then count each group. Mark a category as Agrees when weekly tickets stay at 1 or less, Growing when a category reaches 2 or more in a week, and Open when that week still has open tickets.
How it works
How to use the Weekly Ticket Categories workflow
- 1Get early accessWe invite people in small batches, job by job. You'll land on this workflow, already built and checked on the sample files.
- 2Swap in your exportsUpload your own files as they come out of your tools. The agent checks the workflow on your rows.
- 3Change it in words, then turn it onSay what to change and see the new result before anything saves. Then choose when it runs.
Weekly Ticket Categories: questions
What export should I use?
What happens to rows that do not match a rule?
How do I change the rules?
Get early access to this workflow
It will open already built and checked on the sample files. Swap in your own exports and see your result.
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