Check that dashboard email updates are going out
Once email updates are on, the Email updates section shows when the last one went out and flags any problem. Every email also lets its reader stop them. This page covers the status lines, the fixes, and the viewer's side of unsubscribing.
Read the email update status
With updates on, the section shows a summary line, followed by any problem, for example "When new data is published · first 3 KPIs · last sent Mon 3 Nov · 4 delivered".
In a dashboard's Share panel, the section header reads "Emails on new data · last Monday" or "Emails on a schedule". On a collection's own page, the header reads "Emails on new data" or "Emails on a schedule", plus the last send once there is one (for example "Emails on new data · last Mon 3 Nov"), or "Email updates paused: nothing here is published".
The status line under Edit can read:
| Status | Meaning |
|---|---|
| "Last sent Mon 3 Nov · 4 delivered" | The last update went out to 4 people |
| "Last checked Mon 3 Nov · no new data" | Mammoth checked for new data and found none, so nothing was sent |
In the dashboards library, the Has email updates shelf filter lists what sends updates. A dashboard row marked "Left out of email updates: not published" needs publishing before it's included.
Troubleshooting: the last update didn't go out
A problem shows as a short clause on the summary line, and in full when you click Edit:
| Short | Full message | What to do |
|---|---|---|
| paused, nothing published | "Updates are paused: nothing here is published yet. Publish a dashboard to start them." | Publish at least one dashboard |
| 1 dashboard left out | "Left out of the last update because it isn't published: Pipeline review. Publish it to include it." | Publish that dashboard |
| shared with no one | "The last update didn't go out: this isn't shared with anyone." | Share it with someone |
| everyone unsubscribed | "No one is getting updates: everyone unsubscribed." | Nothing to fix. Ask people to turn them back on if they want them |
| some emails failed | "Some emails in the last update couldn't be sent." | Check the addresses of the people it's shared with |
| last update failed | "The last update didn't go out: none of the emails could be sent." | Check the addresses, then wait for the next send |
If an update fails twice in a row (nothing published, or emails that couldn't be sent), the person who turned the updates on gets one email: "Email updates for Sales review didn't go out", with the reason. No new data, or everyone unsubscribing, doesn't count as a failure.
How viewers stop or restart email updates
Every email has a one-click link to stop them. After clicking it, the viewer sees "You won't get these email updates any more. You can still open the dashboards any time." An old link that no longer works shows "This link to stop email updates isn't valid any more."
When the viewer next opens the dashboard, a banner reads "You've stopped email updates for this dashboard." with Turn them back on. Clicking it shows "Email updates are back on".
Unsubscribing only stops that person's emails for that dashboard or collection. They keep access to the dashboard.
Related
- Email updates: turn them on and choose when and what to send.
- Publish and share a dashboard: publish a dashboard so it's included.
- Row-level security: per-viewer numbers.
- Send messages: email a View's rows as CSV files on a schedule.
Something wrong? support@mammoth.io