Change your Mammoth plan, storage and billing details

What's on the Plan & Storage page

The top of the page shows any banner that needs your attention: a trial ending, a payment waiting or a scheduled downgrade. Below it:

Rows in Plan Details

The Billing & Invoices button appears on the Subscription row for Owners on paid self-serve plans once any trial has ended. During a trial or on the Free plan, the row shows Choose a plan (trial only) and Delete workspace instead. See Delete a workspace.

Compare and change plans

1. Go to Workspace Settings → Plan & Storage.
2. Click Change Plan. During a trial, click Choose a plan instead.
3. In the picker, the Now line shows your current plan. Use the Billing toggle to switch between Monthly and Annually.
4. Under Which plan?, pick a plan. Your plan is marked Current, and the recommended plan is marked Most Popular.
5. Click Continue.
6. Check the confirmation. It shows Current Plan and New Plan. On plans with a storage choice, pick a size under How much data?.
7. Click Apply changes.

The picker notes "You'll see the price and confirm before anything changes." Under the plans:

What happens after Apply changes depends on the change:

If your plan isn't self-serve, the plan buttons don't appear. Contact your Mammoth account team to change it.

Choose a plan during a trial

When you choose a plan during a trial, the confirmation step is named after the plan, for example Confirm Team. It shows:

If you pick a plan below your trial plan, a warning reads, for example, "When the payment goes through, you lose the features that are only on Pro."

The note under it reads "Your remaining trial days end when the payment goes through. If you leave the payment page, nothing changes." Click Continue to payment to go to the checkout page.

If you leave checkout without paying, Plan & Storage shows a banner such as "Checkout wasn't finished. Your Pro trial is unchanged" with the time left. Click Resume checkout to go straight back to the confirmation step.

Change storage size

On plans that sell storage sizes (Starter, Team and Pro), Owners see Change storage on the Storage row of Plan Details.

1. Click Change storage.
2. Under How much data?, pick a size. Each option shows the size, a rough row count, and whether it's included in your plan.
3. Read the warning, then click Apply changes.

When the change applies, Mammoth shows "Storage updated". If the card needs attention, the change waits for payment like a plan change does. The Free plan has a fixed amount of storage, with no larger sizes to choose. For the sizes on offer, see Limits and quotas.

Add more users (seats)

The User seats row shows how many seats your plan includes. Each self-serve plan has a fixed number of users, so there's no option to buy single seats. To add more people than your plan allows, change to a plan with more users, or talk to sales about Enterprise.

When an invite would go over the limit, Mammoth shows how many seats are left, for example "You only have 1 seat left in this workspace. Please reduce the number of emails or upgrade your plan." Owners on self-serve plans get an Upgrade Plan button in that message. Owners on other plans get Contact support. Members are asked to contact a workspace owner. Pending invitations count towards seats; Ask-only guests don't. See Invite and manage workspace members.

Download invoices and change your card in Billing & Invoices

Click Billing & Invoices on the Subscription row to open your billing details. You need permission to manage payment settings (Workspace Owners have it).

Edit payment method and Change invoice details open a secure billing page where you update your card or the details printed on your invoices. If the plan's payment is still pending, both buttons read Complete payment instead.

On a paid self-serve plan, the delete button here reads Cancel Subscription & Delete Workspace, or Reactivate Subscription while deletion is scheduled. See Delete a workspace.

The Invoices table

The Invoices table lists every invoice, newest first by default. Click a column's sort button to sort by it.

With no invoices yet, the table shows "No data to show". If a partner bills your workspace, the page shows "Billing for this workspace is managed by your partner." instead.

Finish a change that's waiting for payment

Plan selected but not paid

If you've chosen a plan but haven't paid for it (for example, you left checkout), Owners are taken to Plan & Storage. It shows "Your plan is selected but not yet paid for. Complete payment to activate it." Click Complete payment to open checkout.

Held plan or storage change

If your card is declined or your bank asks for extra verification, a plan or storage change waits for payment and your plan stays as it was. Mammoth shows a Complete payment dialog, for example "Your change to Team is waiting for payment. Pay on Stripe's page; your plan switches as soon as it's paid."

While the dialog is open, Mammoth checks for the payment and shows "Your plan has been updated." once it's paid. If you close the dialog, Plan & Storage keeps a warning such as "A change to Team is waiting for payment." (or "A change to your storage or billing cycle is waiting for payment.") with Cancel change and Pay on Stripe.

Cancel a scheduled downgrade with Keep my plan

Moving from a paid plan to Free doesn't happen at once. Your plan stays active until the end of the billing period, and Plan & Storage shows a banner with the date your plan stays active until, after which it moves to the Free plan. The Current Plan card in General says so too.

To stay on your paid plan, click Keep my plan on that banner. Mammoth cancels the scheduled downgrade and confirms that your plan will continue.

Payment confirmation

After a successful checkout, Mammoth opens your workspace with a confirmation named after your plan, for example "You're on the Team Plan". It reads "Welcome back. All your data and features are ready to go. A receipt has been sent to your email." and lists Plan, Billing and Next billing date. Click Go to my workspace to close it.

Related

• Trials, plan limits and view-only mode: trial endings, failed payments and upgrade prompts.
• Check and free up workspace storage: Manage storage and storage-full warnings.
• Create, join or delete a workspace: choose a plan for a new workspace, delete or reactivate.
• Invite and manage workspace members: seats in practice.
• Limits and quotas: plan allowances and fixed limits.