Fix a view-only or read-only Mammoth workspace
A workspace turns view-only when a self-serve subscription is cancelled or its first payment expires unpaid, and read-only on a contract plan while an invoice is overdue. You can still browse your data, but buttons that change it are turned off. Owners fix it by choosing a plan or paying; Members are asked to contact an Owner.
Why a workspace is in view-only mode
When a self-serve subscription is cancelled, Mammoth moves the workspace to the Free plan. The workspace is view-only until that move completes. It's also view-only when the first payment for a subscription expires unpaid.
When you open the workspace, Mammoth shows a page titled "Your free trial has ended" with "Choose a plan to pick up where you left off".
| Option | What it does |
|---|---|
| Plan cards and Continue → | Pick a plan and go to checkout. Picking Free takes you straight back into the workspace |
| Extend your trial | Under "Not ready yet?". Opens a page to book a call with Mammoth |
| Continue in view-only mode → | Opens the workspace read-only for the rest of your browser session |
While the workspace is view-only, a red bar at the top reads "You're in view-only mode. Choose a plan to continue working", with Choose a plan. If the workspace is scheduled for deletion, the bar also counts down the days until your data is deleted.
Fix a failed payment (Payment Update Required)
When a payment fails on a self-serve plan, Mammoth opens a Payment Update Required page: "Your payment method may have expired, been declined, or there might be a temporary issue with your account."
| Button | What it does |
|---|---|
| Contact support | Opens a chat with Mammoth support |
| Try Existing Payment | Charges your saved card again. Success shows "Payment successful! Your subscription is now active." and takes you back into the workspace. Failure shows "Payment failed. Please update your payment method and try again." |
| Edit payment method | Opens a secure page to add a new card |
People without billing permission see "This action requires workspace owner permissions. Please contact them for help."
Why a workspace is read-only on a contract plan
A workspace billed by invoice becomes read-only while an invoice is overdue.
| Who | What they see |
|---|---|
| Owner, billed by Mammoth | Payment overdue: "An invoice for this workspace is overdue. Until it is paid, the workspace is read-only." with Pay invoice (opens the invoice in a new tab) and I've paid — check again. If the payment hasn't arrived: "We have not received the payment yet. Please try again in a few minutes." |
| Owner, billed by a partner | Workspace is read-only: the billing issue is with your partner. Contact them to restore access |
| Members | Workspace is read-only: "This workspace is read-only until its billing is settled. Please ask your workspace owner or admin." |
Related
- Download invoices and fix a held payment: card and invoice details.
- Billing and plans: choose a plan.
- Invite members: the "Invited users have lost edit access" banner.
- Switch workspaces and find your way around: suspended, deleted and unavailable workspaces.
Something wrong? support@mammoth.io