Download Mammoth invoices and fix a held payment
Billing & Invoices holds your payment method, next payment and every invoice. Open Workspace Settings → Plan & Storage and click Billing & Invoices on the Subscription row. You need permission to manage payment settings (Workspace Owners have it), on a paid self-serve plan once any trial has ended.
Change your card or invoice details
| Row | What it shows | Button |
|---|---|---|
| Subscription | Your plan name | Delete workspace, Change Plan |
| Payment method | Monthly or Annually, and "Paid with a credit card / debit card". On a monthly plan, a link to switch to annual billing | Edit payment method |
| Next payment | The next amount and the date it's charged. If the plan is set to end, this row reads Subscription ends with "Expires on" and the date | Change invoice details |
Edit payment method and Change invoice details open a secure billing page where you update your card or the details printed on your invoices. If the plan's payment is still pending, both buttons read Complete payment instead.
On a paid self-serve plan, the delete button here reads Cancel Subscription & Delete Workspace, or Reactivate Subscription while deletion is scheduled. See Delete a workspace.
Download invoices
The Invoices table lists every invoice, newest first by default. Click a column's sort button to sort by it.
| Column | What it shows |
|---|---|
| Status | For example Paid, Open, Waiting for payment, Credit or Paid from credit |
| Billing Period | The start and end dates the invoice covers |
| Amount | The amount. A credit shows as a negative amount marked "credit" |
| Download | Downloads the invoice |
With no invoices yet, the table shows "No data to show". If a partner bills your workspace, the page shows "Billing for this workspace is managed by your partner." instead.
Finish a change that's waiting for payment
Plan selected but not paid
If you chose a plan but didn't pay (for example, you left checkout), Owners are taken to Plan & Storage. It shows "Your plan is selected but not yet paid for. Complete payment to activate it." Click Complete payment to open checkout.
Held plan or storage change
If your card is declined or your bank asks for extra verification, a plan or storage change waits for payment and your plan stays as it was. Mammoth shows a Complete payment dialog, for example "Your change to Team is waiting for payment. Pay on Stripe's page; your plan switches as soon as it's paid."
| Button | What it does |
|---|---|
| Pay on Stripe | Opens the payment page in a new tab |
| Cancel change | Drops the change. Mammoth shows "Change cancelled. Your plan hasn't changed." |
| Check again | Appears after Mammoth stops checking on its own: "We stopped checking for your payment. If you have paid on Stripe's page, check again." |
While the dialog is open, Mammoth checks for the payment and shows "Your plan has been updated." once it's paid. If you close the dialog, Plan & Storage keeps a warning such as "A change to Team is waiting for payment." (or "A change to your storage or billing cycle is waiting for payment.") with Cancel change and Pay on Stripe.
Related
- Billing and plans: plan and storage changes that lead here.
- Trials and plan limits: failed payments after a trial.
- Create a workspace: delete or reactivate.
Something wrong? support@mammoth.io